Know Before You Go

The "Know Before You Go" brochure explains the nuts and bolts of U.S. Customs requirements for U.S. residents returning to the U.S. from international travel.

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Introduction

What is the mission of the Customs Service? We are the guardians of our Nation’s borders - America’s Frontline. We serve and protect the American Public with integrity, innovation and pride. We enforce the laws of the United States, safeguard the revenue, and foster lawful international trade and travel.

The U.S. Customs Service is America’s front line against the smuggling of drugs and other prohibited goods. Customs has discovered large amounts of drugs in baggage, vehicles, and on passengers themselves.

When you return to the United States, we will treat you in a courteous, professional manner. We realize that very few travelers actually violate the law, but we may still need to examine your baggage or your vehicle, which, by law, we are allowed to do. We may ask you about your citizenship, your trip, and about anything you are bringing back to the United States that you did not have with you when you left.

If you need help clearing Customs, please do not hesitate to ask the Customs inspector for assistance.

"Duty" and "dutiable" are words you will find frequently throughout this brochure: Duty is the amount of money you pay on items coming from another country. It is similar to a tax, except that duty is collected only on imported goods. Dutiable describes items on which duty may have to be paid. Most items have specific duty rates, which are determined by a number of factors, including where you got the item, where it was made, and what it is made of.

To "declare" means to tell the Customs officer about anything you’re bringing back that you did not have when you left the United States. For example, you would declare alterations made in a foreign country to a suit you already owned, and you would declare any gifts you acquired overseas.


Introduction

When you come back, you’ll need to declare everything you brought back that you did not take with you when you left the United States. If you are traveling by air or sea, you may be asked to fill out a Customs declaration form. This form is almost always provided by the airline or cruise ship. You will probably find it easier and faster to fill out your declaration form and clear Customs if you do the following:

  • Keep your sales slips! As you read this brochure, you’ll understand why this is especially important for international travelers.
  • Try to pack the things you’ll need to declare separately.
  • Read the signs in the Customs area. They contain helpful information about how to clear Customs.

Be aware that under U.S. law, Customs inspectors are authorized to examine luggage, cargo, and travelers. Under the search authority granted to Customs by the U.S. Congress, every passenger who crosses a U.S. border may be searched. To stop the flow of illegal drugs and other contraband into our country, we need your cooperation. If you are one of the very few travelers selected for a search, you will be treated in a courteous, professional, and dignified manner. If you are searched and you believe that you were not treated in such a manner, or if you have any concerns about the search for any reason whatsoever, we want to hear from you. Please contact the director of passenger programs, whose address is listed at the end of this booklet.

What You Must Declare

  • Items you purchased.
  • Items you received as gifts, such as wedding or birthday presents.
  • Items you inherited.
  • Items you bought in duty-free shops or on the ship or plane.
  • Repairs or alterations to any items you took abroad and then brought back, even if the repairs/alterations were performed free of charge.
  • Items you brought home for someone else.
  • Items you intend to sell or use in your business.
  • Items you acquired (whether purchased or received as gifts) in the U.S. Virgin Islands, American Samoa, Guam, or in a Caribbean Basin Economic Recovery Act country (please see section on $600 exemption for a list of these countries) that are not in your possession when you return. In other words, if you acquired things in any of these island nations and asked the merchant to send them to you, you must still declare them when you go through Customs. (This differs from the usual procedure for mailed items, which is discussed in the section on sending goods to the United States.

You must state on the Customs declaration, in United States currency, what you actually paid for each item. The price must include all taxes. If you did not buy the item yourself—for example, if it is a gift—get an estimate of its fair retail value in the country where you received it. If you bought something on your trip and wore or used it on the trip, it’s still dutiable. You must declare the item at the price you paid or, if it was a gift, at its fair market value.

Joint Declaration

Family members who live in the same home and return together to the United States may combine their personal exemptions. This is called a joint declaration. For example, if Mr. and Mrs. Smith travel overseas and Mrs. Smith brings home a $600 piece of glassware, and Mr. Smith buys $200 worth of clothing, they can combine their $400 exemptions on a joint declaration and not have to pay duty.

Children and infants are allowed the same exemption as adults, except for alcoholic beverages.

Foreign Made Personal Articles Taken Abroad

Register Items Before You Leave The United States
If your laptop computer was made in Japan, for instance, you might have to pay duty on it each time you brought it back into the United States, unless you could prove that you owned it before you left on your trip. Documents that fully describe the item-for example, sales receipts, insurance policies, or jeweler's appraisals-are acceptable forms of proof.

To make things easier, you can register certain items with Customs before you depart- including watches, cameras, laptop computers, firearms, and tape recorders-as long as they have serial numbers or other unique, permanent markings. Take the items to the nearest Customs Office and request a Certificate of Registration (Customs Form 4457). It shows Customs that you had the items with you before leaving the U.S. and all items listed on it will be allowed duty-free entry. Customs inspectors must see the item you are registering in order to certify the certificate of registration. You can register items with Customs at the international airport from which you’re departing. Keep the certificate for future trips.

Duty Free Exemption

The duty-free exemption, also called the personal exemption, is the total value of merchandise you may bring back to the United States without having to pay duty. You may bring back more than your exemption, but you will have to pay duty on it. In most cases, the personal exemption is $400, but there are some exceptions to this rule, which are explained below.

Exemptions
Depending on the countries you have visited, your personal exemption will be $400, $600, or $1,200. (The differences are explained in the following section.) There are also limits on the amount of alcoholic beverages, cigarettes, cigars, and other tobacco products you may include in your duty-free personal exemption.

The duty-free exemptions ($400, $600, or $1,200) apply if

  • The items are for your personal or household use.
  • They are in your possession (that is, they accompany you) when you return to the United States. Items to be sent later may not be included in your $400 duty-free exemption.
  • They are declared to Customs. If you do not declare something that should have been declared, you risk forfeiting it. If in doubt, declare it.
  • You are returning from an overseas stay of at least 48 hours. For example, if you leave the United States at 1:30 p.m. on June 1, you would complete the 48-hour period at 1:30 p.m. on June 3. This time limit does not apply if you are returning from Mexico or from the U.S. Virgin Islands. (See the section below on the $200 exemption.)
  • You have not used your exemption, or any part of it, in the past 30 days. If you use part of your exemption-for example, if you go to England and bring back $150 worth of items-you must wait another 30 days before you are allowed another $400 exemption. (However, see the section on the $200 exemption.)
  • The items are not prohibited or restricted.

$200 Exemption

If you can’t claim other exemptions because you’ve been out of the country more than once in a 30-day period or because you haven’t been out of the country for at least 48 hours, you may still bring back $200 worth of items free of duty and tax. As with the exemptions discussed earlier, these items must be for your personal or household use.

Each traveler is allowed this $200 exemption, but, unlike the other exemptions, family members may not group their exemptions. Thus, if Mr. and Mrs. Smith spend a night in Canada, each may bring back up to $200 worth of goods, but they would not be allowed a collective family exemption of $400.

Also, if you bring back more than $200 worth of dutiable items, or if any item is subject to duty or tax, the entire amount will be dutiable. Let’s say you were out of the country for 36 hours and came back with a $300 piece of pottery. You could not deduct $200 from its value and pay duty on $100. The pottery would be dutiable for the full value of $300.

You may include with the $200 exemption your choice of the following: 50 cigarettes and 10 cigars and 150 milliliters (5 fl. oz.) of alcoholic beverages or 150 milliliters (5 fl. oz.) of perfume containing alcohol.

$400 Exemption

If you are returning from anywhere other than a Caribbean Basin country or a U.S. insular possession (U.S. Virgin Islands, American Samoa, or Guam), you may bring back $400 worth of items duty-free, as long as you bring them with you (this is called accompanied baggage).

Duty on items you mail home to yourself will be waived if the value is $200 or less. (Please see the sections on "Gifts" and "Sending Goods to the United States.") Fine art and antiques that are at least 100 years old may enter duty-free, but folk art and handicrafts are generally dutiable.

This means that, depending on what items you’re bringing back from your trip, you could come home with more than $400 worth of gifts or purchases and still not be charged duty. For instance, say you received a $300 bracelet as a gift, and you bought a $40 hat and a $60 color print. Since these items total $400, you would not be charged duty, because you have not exceeded your duty-free exemption. If you had also bought a $500 painting on that trip, you could bring all $900 worth of merchandise home without having to pay duty, because fine art is duty-free.

Tobacco Products

Tobacco Products: You may include up to 100 cigars and up to 200 cigarettes in your duty-free exemption. If you bring back more than these amounts, you will have to pay duty on them, even if you have not gone over your duty-free exemption. You may also have to pay state or local taxes on tobacco products.

This tobacco exemption is available to each person. Tobacco products of Cuban origin, however, are prohibited unless you actually acquired them in Cuba and are returning either directly or indirectly from that country on licensed travel. You may not, for example, bring in Cuban cigars purchased in Canada.

Alcoholic Beverages

Alcoholic Beverages: One liter (33.8 fl. oz.) of alcoholic beverages may be included in your exemption if

  • You are 21 years old.
  • It is for your own use or as a gift.
  • It does not violate the laws of the state in which you arrive.

Federal regulations allow you to bring back more than one liter of alcoholic beverage for personal use, but, as with extra tobacco, you will have to pay duty and Internal Revenue Service tax.

While Federal regulations do not specify a limit on the amount of alcohol you may bring back for personal use, unusual quantities are liable to raise suspicions that you are importing the alcohol for other purposes, such as for resale. Customs officers are authorized by Alcohol Tobacco and Firearms (ATF) make on the spot determinations that an importation is for commercial purposes, and may require you to obtain a permit to import the alcohol before releasing it to you. If you intend to bring back a substantial quantity of alcohol for your personal use, you should contact the Customs port you will be re-entering the country through, and make prior arrangements for entering the alcohol into the U.S. Having said that, you should be aware that……

State laws may limit the amount of alcohol you can bring in without a license. If you arrive in a state that has limitations on the amount of alcohol you may bring in without a license, that state law will be enforced by Customs, even though it may be more restrictive then Federal regulations. We recommend that you check with the state government before you go abroad about their limitations on quantities allowed for personal importation and additional state taxes that might apply.

In brief, for both alcohol and tobacco, the quantities discussed in this booklet as being eligible for duty-free treatment may be included in your $400 (or $600 or $1,200) exemption, just as any other purchase would be. But unlike other kinds of merchandise, amounts beyond those discussed here as being duty-free are taxed, even if you have not exceeded, or even met, your personal exemption. For example, if your exemption is $400 and you bring back three liters of wine and nothing else, two of those liters will be dutiable. Federal law prohibits shipping alcoholic beverages by mail within the United States.

$600 Exemption

If you are returning directly from any one of the following 24 Caribbean Basin countries, your customs exemption is $600:

Antigua and Barbuda
El Salvador
Nicaragua
Aruba Grenada Panama
Bahamas Guatemala Saint Kitts and Nevis
Barbados Guyana Saint Lucia
Belize Haiti Saint Vincent and the Grenadines
British Virgin Islands Honduras Trinidad and Tobago
Costa Rica Jamaica Dominica
Montserrat Dominican Republic Netherlands Antilles

You may include two liters of alcoholic beverages with this $600 exemption, as long as one of the liters was produced in one of the countries listed above (see section on unaccompanied purchases from insular possessions and Caribbean Basin Countries).

Travel to More Than One Country

If you travel to a U.S. possession and to one or more of the Caribbean countries listed above (for example, on a Caribbean cruise), you may bring back $1,200 worth of items without paying duty. But only $600 worth of these items may come from the Caribbean country(ies); any amount beyond $600 will be dutiable unless you acquired it in one of the insular possessions.

For example, if you were to travel to the U.S. Virgin Islands and Jamaica, you would be allowed to bring back $1,200 worth of merchandise duty-free, as long as only $600 worth was acquired in Jamaica. (Keeping track of where your purchases occurred and having the receipts ready to show the Customs inspectors will help speed your clearing Customs.)

If you travel to any of the Caribbean countries listed above and to countries where the standard personal exemption of $400 applies—for example, a South American or European country—up to $400 worth of merchandise may come from the non-Caribbean country. For instance, if you travel to Venezuela and Trinidad and Tobago, your exemption is $600, only $400 of which may have been acquired in Venezuela.

$1,200 Exemption

If you return directly or indirectly from a U.S. insular possession (U.S. Virgin Islands, American Samoa, or Guam), you are allowed a $1,200 duty-free exemption. You may include 1,000 cigarettes as part of this exemption, but at least 800 of them must have been acquired in an insular possession. Only 200 cigarettes may have been acquired elsewhere. For example, if you were touring the South Pacific and you stopped in Tahiti, American Samoa, and other ports of call, you could bring back five cartons of cigarettes, but four of them would have to have been bought in American Samoa.

Similarly, you may include five liters of alcoholic beverages in your duty-free exemption, but one of them must be a product of an insular possession. Four may be products of other countries (see section on unaccompanied purchases from insular possessions and Caribbean Basin Countries).

Gifts

Gifts you bring back from a trip abroad are considered to be for your personal use. They must be declared, but you may include them in your personal exemption. This includes gifts people gave you while you were out of the country, such as wedding or birthday presents, and gifts you’ve brought back for others. Gifts intended for business, promotional, or other commercial purposes may not be included in your duty-free exemption.

Gifts worth up to $100 may be received, free of duty and tax, by friends and relatives in the United States, as long as the same person does not receive more than $100 worth of gifts in a single day. If the gifts are mailed or shipped from an insular possession, this amount is increased to $200. When you return to the United States, you don’t have to declare gifts you sent while you were on your trip, since they won’t be accompanying you.

By federal law, alcoholic beverages, tobacco products, and perfume containing alcohol and worth more than $5 retail may not be included in the gift exemption.

Gifts for more than one person may be shipped in the same package, called a consolidated gift package, if they are individually wrapped and labeled with each recipient’s name. Here’s how to wrap and label a consolidated gift package:

Be sure to mark the outermost wrapper with

  • the words "UNSOLICITED GIFT" and the words "CONSOLIDATED GIFT PACKAGE";
  • the total value of the consolidated package;
  • the recipients’ names; and
  • the nature and value of the gifts inside (for example, tennis shoes, $50; shirt, $45; toy car, $15).

Packages marked in this way will clear Customs much more easily. Here’s an example of how to mark a consolidated gift package:

Unsolicited gift - consolidated gift package - total value $135

To John Jones - one belt, $20; one box of candy, $5; one tie, $20

To Mary Smith - one skirt, $45; one belt, $15; one pair slacks, $30.

If any item in the consolidated gift parcel is subject to duty and tax or worth more than the $100 gift allowance, the entire package will be dutiable.

You, as a traveler, cannot send a "gift" package to yourself, and people traveling together cannot send "gifts" to each other. But there would be no reason to do that anyway, because the personal exemption for packages mailed from abroad is $200, which is twice as much as the gift exemption. If a package is subject to duty, the United States Postal Service will collect it from the addressee along with any postage and handling charges. The sender cannot prepay duty; it must be paid by the recipient when the package is received in the United States. (Packages sent by courier services are not eligible for this duty waiver.)

For more information about mailing packages to the United States, please contact your nearest Customs office and ask for our pamphlet International Mail Imports.

Duty-Free or Reduced Rates

Items from Certain Countries

The United States gives duty preferences-that is, free or reduced rates-to certain developing countries under a trade agreement called the Generalized System of Preferences (GSP). Some products that would otherwise be dutiable are not when they come from a GSP country. For details on this program, as well as the complete list of GSP countries, please ask your nearest Customs office for a copy of our pamphlet GSP & The Traveler, or look for it on our Web site.

Similarly, many products of Caribbean and Andean countries are exempt from duty under the Caribbean Basin Initiative and Andean Trade Preference Act. Most products of Israel may also enter the United States either free of duty or at a reduced rate. Check with Customs for details.

The North American Free Trade Agreement (NAFTA) went into effect in 1994. If you are returning from Canada or Mexico, your goods are eligible for free or reduced duty rates if they were grown, manufactured, or produced in Canada or Mexico, as defined by the Act. Again, check with Customs for details.

Personal Belongings

Your personal belongings can be sent back to the United States duty-free if they are of U.S. origin and if they have not been altered or repaired while abroad. Personal belongings like worn clothing can be mailed home and will receive duty-free entry if you write the words “American Goods Returned" on the outside of the package.

Household Effects

Household effects include furniture, carpets, paintings, tableware, stereos, linens, and similar household furnishings. Tools of trade, professional books, implements, and instruments that you’ve taken out of the United States will be duty-free when you return.

You may import household effects you acquired abroad duty-free if

  • You used them for at least one year while you were abroad.
  • They are not intended for anyone else or for sale.

    Clothing, jewelry, photography equipment, portable radios, and vehicles are considered personal effects and cannot be brought in duty-free as household effects. However, the amount of duty collected on them will be reduced according to the age of the item.

    Paying Duty

    If you’re bringing it back with you, you didn’t have it when you left, and its total value is more than your Customs exemption, it is subject to duty.

    The Customs inspector will place the items that have the highest rate of duty under your exemption. Then, after subtracting your exemptions and the value of any duty-free items, a flat 10 percent rate of duty will be charged on the next $1,000 worth of merchandise. Any dollar amount beyond this $1,000 will be dutiable at whatever duty rates apply. The flat rate of duty may only be used for items for your own use or for gifts. As with your exemption, you may use the flat-rate provision only once every 30 days. Special flat rates of duty apply to items made and acquired in Canada or Mexico. The flat rate of duty is reduced to 5 percent on items purchased in the U.S. insular possessions, whether the items accompany you or are shipped.

    Here’s an example of the different rates if you acquire goods valued at $2,500 from various different places:

    Country Total declared value Personal exemption (duty-free) Flat duty rate Various duty rates
    Date
    U.S. insular possessions $2,500 $1,200 $1,000 at 5 percent $300
    Caribbean Basin countries $2,500 $600 $1,000 at 10 percent $900
    Other countries or locations $2,500 $400 $1,000 at 10 percent $1,100

    The flat duty rate will be charged on items that are dutiable but that cannot be included in your personal exemption, even if you have not exceeded the exemption. The best example of this is liquor: Say you return from Europe with $200 worth of items, including two liters of liquor. One liter will be duty-free under your exemption; the other will be dutiable at 10 percent, plus any Internal Revenue Service tax. Family members who live in the same household and return to the United States together can combine their items to take advantage of a combined flat duty rate, no matter which family member owns a given item. The combined flat duty rate for a family of four traveling together would be $4,000. If you owe duty, you must pay it when you arrive in the United States. You can pay it in any of the following ways:

    • U.S. currency (foreign currency is not acceptable).
    • Personal check in the exact amount, drawn on a U.S. bank, made payable to the U.S. Customs Service. You must present identification, such as a passport or driver's license. (The Customs Service does not accept checks bearing second-party endorsements.)
    • Government check, money order, or traveler's check if it does not exceed the duty owed by more than $50.
    • In some locations, you may pay duty with credit cards, either MasterCard or VISA.

    Sending Goods to the United States

    Items mailed to the United States are subject to duty when they arrive. They cannot be included in your Customs exemption, and duty on them cannot be prepaid.

    If you are mailing merchandise from the U.S. insular possessions or from Caribbean Basin countries, you should follow different procedures than if you were mailing packages from any other country. These special procedures are described, under "Unaccompanied Purchases."

    In addition to duty and, at times, taxes, Customs collects a user fee on dutiable packages. Those three fees are the only fees Customs collects; any additional charges on shipments are for handling by freight forwarders, Customs brokers, and couriers or for other delivery services. Some carriers may add other clearance charges that have nothing to do with Customs duties.

    Note: Customs brokers are not U.S. Customs employees. Brokers' fees are based on the amount of work they do, not on the value of the items you ship, so travelers sometimes find the fee high in relation to the value of the shipment. The most cost-effective thing to do is to take your purchases with you if at all possible.

    Unaccompanied Baggage

    Unaccompanied baggage is anything you do not bring back with you, as opposed to goods in your possession-that accompany you-when you return. These may be items that were with you when you left the United States or items that you acquired (received by any means) while outside the United States. In general, unaccompanied baggage falls into the following three categories.

    U.S. Mail Shipments

    Shipping through the U.S. mail, including parcel post, is a cost-efficient way to send things to the United States. The Postal Service sends all foreign mail shipments to Customs for examination. Customs then returns packages that don’t require duty to the Postal Service, which sends them to a local post office for delivery. The local post office delivers them without charging any additional postage, handling costs, or other fees.

    If the package does require payment of duty, Customs attaches a form called a mail entry (form CF-3419A), which shows how much duty is owed, and charges a $5 processing fee as well. When the post office delivers the package, it will also charge a handling fee.

    Commercial goods-goods intended for resale-may have special entry requirements. Such goods may require a formal entry in order to be admitted into the United States. Formal entries are more complicated and require more paperwork than informal entries. (Informal entries are, generally speaking, personal packages worth less than $2,000.) Customs employees may not prepare formal entries for you; only you or a licensed customs broker may prepare one. For more information on this subject, please request the Customs pamphlet U.S. Import Requirements or contact your local Customs office.

    If you believe you have been charged an incorrect amount of duty on a package mailed from abroad, you may file a protest with Customs. You can do this in one of two ways. You can accept the package, pay the duty, and write a letter explaining why you think the amount was incorrect. You should include with your letter the yellow copy of the mail entry (CF-3419A). Send the letter and the form to the Customs office that issued the mail entry, which you’ll find on the lower left-hand corner of the form.

    The other way to protest duty is to refuse delivery of the package and, within five days, send your protest letter to the post office where the package is being held. The post office will forward your letter to Customs and will hold your package until the protest is resolved.

    For additional information on international mailing, please ask Customs for the pamphlet International Mail Imports.

    Express Shipments

    Packages may be sent to the United States by private-sector courier or delivery service from anywhere in the world. The express company usually takes care of clearing your merchandise through Customs and charges a fee for its service. Some travelers have found this fee to be higher than they expected.

    Freight Shipments

    Cargo, whether duty is owed on it or not, must clear Customs at the first port of arrival in the United States. If you choose, you may have your freight sent, while it is still in Customs custody, to another port for Customs clearance. This is called forwarding freight in bond. You (or someone you appoint to act for you) are responsible for arranging to clear your merchandise through Customs or for having it forwarded to another port.

    Frequently, a freight forwarder in a foreign country will take care of these arrangements, including hiring a customs broker in the United States to clear the merchandise through Customs. Whenever a third party handles the clearing and forwarding of your merchandise, that party charges a fee for its services. This fee is not a Customs charge. When a foreign seller entrusts a shipment to a broker or agent in the United States, that seller usually pays only enough freight to have the shipment delivered to the first port of arrival in the United States. This means that you, the buyer, will have to pay additional inland transportation, or freight forwarding, charges, plus brokers' fees, insurance, and possibly other charges.

    If it is not possible for you to secure release of your goods yourself, another person may act on your behalf to clear them through Customs. You may do this as long as your merchandise consists of a single, noncommercial shipment (not intended for resale) that does not require a formal entry—in other words, if the merchandise is worth less than $2,000. You must give the person a letter that authorizes him or her to act as your unpaid agent. Once you have done this, that person may fill out the Customs declaration and complete the entry process for you. Your letter authorizing the person to act in your behalf should be addressed to the "Officer in Charge of Customs" at the port of entry, and the person should bring it along when he or she comes to clear your package. Customs will not notify you when your shipment arrives this is the responsibility of your carrier, If your goods are not cleared within 15 days of arrival you could incur storage fees.

    Unaccompanied Purchases from Insular Possessions and Caribbean Countries

    Cargo, whether duty is owed on it or not, must clear Customs at the first port of arrival in the United States. If you choose, you may have your freight sent, while it is still in Customs custody, to another port for Customs clearance. This is called forwarding freight in bond. You (or someone you appoint to act for you) are responsible for arranging to clear your merchandise through Customs or for having it forwarded to another port.

    Frequently, a freight forwarder in a foreign country will take care of these arrangements, including hiring a customs broker in the United States to clear the merchandise through Customs. Whenever a third party handles the clearing and forwarding of your merchandise, that party charges a fee for its services. This fee is not a Customs charge. When a foreign seller entrusts a shipment to a broker or agent in the United States, that seller usually pays only enough freight to have the shipment delivered to the first port of arrival in the United States. This means that you, the buyer, will have to pay additional inland transportation, or freight forwarding, charges, plus brokers' fees, insurance, and possibly other charges.

    If it is not possible for you to secure release of your goods yourself, another person may act on your behalf to clear them through Customs. You may do this as long as your merchandise consists of a single, noncommercial shipment (not intended for resale) that does not require a formal entry—in other words, if the merchandise is worth less than $2,000. You must give the person a letter that authorizes him or her to act as your unpaid agent. Once you have done this, that person may fill out the Customs declaration and complete the entry process for you. Your letter authorizing the person to act in your behalf should be addressed to the "Officer in Charge of Customs" at the port of entry, and the person should bring it along when he or she comes to clear your package. Customs will not notify you when your shipment arrives this is the responsibility of your carrier, If your goods are not cleared within 15 days of arrival you could incur storage fees.

    Duty-Free Shops

    Many travelers are confused by the term "duty-free" shops. Travelers often think that what they buy in duty-free shops won’t be dutiable when they return home and clear Customs. But this is not true: Articles sold in a duty-free shop are free of duty and taxes only for the country in which that shop is located. So if your purchases exceed your personal exemption, items you bought in a duty-free shop, whether in the United States or abroad, will almost certainly be subject to duty.

    Articles sold in foreign duty-free shops are subject to U.S. Customs duty and other restrictions (for example, only one liter of liquor is duty-free), but you may include these items in your personal exemption. Articles sold in duty-free shops are meant to be taken out of the country; they are not meant to be used, worn, eaten, drunk, etc., in the country where you purchased them. Articles purchased in American duty-free shops are also subject to U.S. Customs duty if you bring them into the United States. For example, if you buy liquor in a duty-free shop in New York before entering Canada and then bring it back into the United States, it may be subject to duty and Internal Revenue Service tax.

    Prohibited and Restricted Items

    The Customs Service has been entrusted with enforcing some 600 laws for 60 other government agencies, such as the Fish and Wildlife Service and the Department of Agriculture. These other agencies have great interest in what people bring into the country, but they are not always at ports of entry, guarding our borders. Customs is always at ports of entry—guarding the nation’s borders is what we do.

    The products we want to keep out of the United States are those that would injure community health, public safety, American workers, children, or domestic plant and animal life, or those that would defeat our national political interests. Sometimes the products that cause injury, or have the potential to do so, may seem fairly innocent. But, as you will see from the material that follows, appearances can be deceiving.

    Before you leave for your trip abroad, you might want to talk to Customs about the items you plan to bring back to be sure they’re not prohibited or restricted. Prohibited means the item is forbidden by law to enter the United States, period. Examples are dangerous toys, cars that don’t protect their occupants in a crash, or illegal substances like absinthe and Rohypnol. Restricted means that special licenses or permits are required from a federal agency before the item is allowed to enter the United States. Examples are firearms and certain fruits, vegetables, pets, and textiles.

    Cultural Artifacts and Cultural Property (Art/Artifacts)

    Most countries have laws that protect their cultural property (art/artifacts/antiquities; archaeological and ethnological material are also terms that are used). Such laws include export controls and/or national ownership of cultural property. Even if purchased from a business in the country of origin or in another country, legal ownership of such artifacts may be in question if brought into the U.S. Make certain you have documents such as export permits and receipts, although these do not necessarily confer ownership. While foreign laws may not be enforceable in the U.S., they can cause certain U.S. law to be invoked. For example, as a general rule, under the U.S. National Stolen Property Act, one cannot have legal title to art/artifacts/antiquities that were stolen, no matter how many times such items may have changed hands. Articles of stolen cultural property (from museums or from religious or secular public monuments) originating in any of the countries party to the 1970 UNESCO Convention specifically may not be imported into the U.S.

    In addition, U.S. law may restrict importation into the U.S. of specific categories of art/artifacts/antiquities: 1) U.S. law restricts the import of any Pre-Columbian monumental and architectural sculpture and murals from Central and South American countries; 2) U.S. law specifically restricts the importation of Native American artifacts from Canada; Maya pre-Columbian archaeological objects from Guatemala; Pre-Columbian archaeological objects from El Salvador and Peru; archaeological objects (such as terracotta statues) from Mali; Colonial period objects such as paintings and ritual objects from Peru; Byzantine period ritual and ecclesiastic objects (such as icons) from Cyprus; Khmer stone archaeological sculpture from Cambodia.

    Importation of items such as those above is permitted only when the items are accompanied by an export permit issued by the country of origin (where such items were first found). Purveyors of such items have been known to offer phony export certificates. As additional U.S. import restrictions may be imposed in response to requests from other countries, it is wise for the prospective purchaser to visit the State Department’s cultural property website: http://exchanges.state.gov/education/culprop. This website also has images representative of the categories of cultural property for which there are specific U.S. import restrictions.

    Absinthe

    The importation of Absinthe and any other liquors or liqueurs that contain an excess of Artemisia absinthium is prohibited.

    Automobiles

    Automobiles imported into the United States must meet the fuel-emission requirements of the Environmental Protection Agency (EPA) and the safety, bumper, and theft-prevention standards of the Department of Transportation (DOT). (Please see Customs pamphlets Importing a Car and Pleasure Boats.) Trying to import a car that doesn’t meet all the requirements can be a vexing experience. Here’s why:

    Almost all cars, vans, sport utility vehicles, and so on that are bought in foreign countries must be modified to meet American standards. Passenger vehicles that are imported on the condition that they be modified must be exported or destroyed if they are not modified acceptably.

    And even if the car does meet all federal standards, it might be subject to additional EPA requirements, depending on what countries you drove it in. Or it could require a bond upon entry until the conditions for admission have been met. So before you even think about importing a car, you should call EPA and DOT for more information.

    Information on importing vehicles can be obtained from the Environmental Protection Agency, Attn.: 6405J, Washington, DC 20460, telephone (202) 564-9660, and the Department of Transportation, Office of Vehicle Safety Compliance (NEF 32) NHTSA , Washington, DC 20590. Copies of the Customs Service’s pamphlet Importing a Car can be obtained by writing to the U.S. Customs Service, P.O. Box 7407, Washington, DC 20044 or checking the Customs Web site at http:\\www.customs.gov. EPA's Automotive Imports Fact Manual can be obtained by writing to the Environmental Protection Agency, Washington, DC 20460 or visit: http://www.epa.gov. Cars being brought into the United States temporarily (for less that one year) are exempt from these restrictions.

    Books, Videotapes, Computer Programs, Cassettes, and Other Copyrighted Items

    Pirated copies of copyrighted articles-articles that are produced unlawfully without the authorization of the copyright owner—are prohibited from being imported into the United States. Pirated copies may be seized and destroyed.

    You may bring back genuine copyrighted articles (subject to duties). The kinds of copyrighted products most travelers are interested in include CD-ROMs, tape cassettes, toys, stuffed animals, clothing with cartoon characters, videotapes, videocassettes, music CDs, and books. Many copyrighted items may only be imported by distributors licensed by the copyright owner. Because most travelers are unaware of items covered by copyright distribution licenses, Customs is allowed to grant a waiver for the importation of one item protected by copyright every 30 days, as long as the item is for personal use. The copyright owner can grant more generous waivers—however, unless you have checked with Customs in advance, don’t plan to bring in more than one copy of a copyrighted item.

    Trademarked Articles

    There are two categories of trademarked articles that sometimes confuse travelers. You should know about them if you plan to bring back items with trademarks. The first is counterfeit goods. Almost everyone knows what these are: They’re fakes, knock-offs—the “Rolex” watches sold by sidewalk vendors for $12, the “Armani” jeans sold at a discount store for $18. The other category is parallel imports, also known as gray-market goods. These items are legitimate; that is, their manufacture was authorized by the company whose trademark they bear. What makes them gray market is that they’re imported or exported by people or businesses not authorized to do so.

    The rule of thumb for items with a trademark is this: You’re allowed an exemption, usually one article of each type that bears a protected trademark (that is, one pair of sunglasses, one pair of binoculars, one designer sweater, one handbag). The “one-of-each-type” rule applies no matter what the trademark is, and no matter whether the merchandise genuine or counterfeit. These articles must accompany you, and you can claim this exemption only once every 30 days. The articles must be for your own use, not for sale. If you sell the exempted article within a year after you import it, the article or its value will be subject to forfeiture. If a trademark owner allows the importation into the United States of more than the exemption just described (that is, more than one of each type), you may bring back as many as you like. For information on copyrighted articles, see the “Books, Videotapes, Computer Programs, Cassettes, and Other Copyrighted Items” section. The rules for copyrighted products are simpler: no counterfeits are allowed under any circumstances.

    Ceramic Tableware

    Although ceramic tableware is not prohibited or restricted, you should know that such tableware made in foreign countries may contain dangerous levels of lead in the glaze; this lead can seep into foods and beverages. The Food and Drug Administration recommends that if you buy ceramic tableware abroad—especially in Mexico, China, Hong Kong, or India—you have it tested for lead release when you return, or use it for decorative purposes only.

    Drug paraphernalia

    It is illegal to bring drug paraphernalia into the United States unless they have been prescribed for authentic medical conditions—diabetes, for example. Customs will seize any illegal paraphernalia. The importation, exportation, manufacture, sale, or transportation of drug paraphernalia is prohibited by law. If you’re convicted of any of these offenses, you will be subject to fines and imprisonment.

    Firearms

    The Bureau of Alcohol, Tobacco and Firearms (ATF) regulates and restricts firearms and ammunition; it also approves all import transactions involving weapons and ammunition. If you want to import (or export) either of them, you must do so through a licensed importer, dealer, or manufacturer. Also, if the National Firearms Act prohibits certain weapons, ammunition, or similar devices from coming into the country, you won’t be able to import them unless the ATF specifically authorizes you, in writing, to do so.

    You don’t need an ATF permit if you can demonstrate that you are returning with the same firearms or ammunition that you took out of the United States. The best way is to register your firearms and related equipment by taking them to any Customs office before you leave the United States. The Customs officer will register them on the same form CF-4457 used to register cameras or computers (see “Register Items Before You Leave the United States”).

    For further information about importing weapons, contact the Bureau of Alcohol, Tobacco and Firearms, U.S. Department of the Treasury, Washington, DC 20226, or call (202) 927-8320, or visit: http://www.atf.treas.gov/firearms/feib/index.htm.

    Many countries will not allow you to enter with a firearm even if you are only traveling through the country on the way to your final destination. If you plan to take your firearms or ammunition to another country, you should contact officials at that country’s embassy to learn about its regulations. And please visit your nearest Customs office before your departure to learn the latest requirements for weapons and ammunition registration.

    Fish and Wildlife

    Fish, wildlife, and products made from them are subject to import and export restrictions, prohibitions, permits or certificates, and quarantine requirements. We recommend that you contact the U.S. Fish and Wildlife Service before you depart if you plan to import or export any of the following:

    • Wild birds, land or marine mammals, reptiles, fish, shellfish, mollusks, or invertebrates.
    • Any part or product of the above, such as skins, tusks, bone, feathers, or eggs.
    • Products or articles manufactured from wildlife or fish.

    Endangered species of wildlife, and products made from them, generally may not be imported or exported. You’ll need a permit from the Fish and Wildlife Service to import virtually all types of ivory, unless it’s from a warthog. The Fish and Wildlife Service has so many restrictions and prohibitions on various kinds of ivory—Asian elephant, African elephant, whale, rhinoceros, seal, pre-Endangered Species Act, post-CITES (Convention on International Trade in Endangered Species), and many others—that they urge you to contact them before you even think of acquiring ivory in a foreign country. They can be reached at (800) 358-2104.

    But you may import an object made of ivory if it’s an antique; that is, if it’s at least 100 years old. You will need documentation that authenticates the age of the ivory. You may import other antiques containing wildlife parts with the same condition: they must be accompanied by documentation proving they are at least 100 years old. (Certain other requirements for antiques may apply.)

    If you plan to buy such things as tortoiseshell jewelry, leather goods, or articles made from whalebone, ivory, skins, or fur, please, before you go, contact the U.S. Fish and Wildlife Service, Division of Law Enforcement, 4401 North Fairfax Drive, Arlington, VA 22203-3247, or call (800) 358-2104 or visit: http://www.fws.gov. Hunters can get information on the limitations for importing and exporting migratory game birds from this office as well. Ask for the pamphlet "Facts About Federal Wildlife Laws."

    The Fish and Wildlife Service has designated specific ports of entry to handle fish and wildlife entries. If you plan to import anything discussed in this section, please also contact the Customs Service. We’ll tell you about designated ports and send you the brochure "Pets and Wildlife", which describes the regulations we enforce for all agencies that oversee the importation of animals.

    Some states have fish and wildlife laws and regulations that are stricter than federal laws and regulations. If you’re returning to such a state, be aware that the stricter state laws and regulations have priority. Similarly, the federal government does not allow you to import into the United States wild animals that were taken, killed, sold, possessed, or exported from another country if any of these acts violated foreign laws.

    Game and Hunting Trophies

    If you plan to import game or a hunting trophy, please contact the Fish and Wildlife Service before you leave at (800) 358-2104. Currently, 14 Customs ports of entry are designated to handle game and trophies; other Customs ports must get approval from the Fish and Wildlife Service to clear your entry.

    Depending on the species you bring back, you might need a permit from the country where the animal was harvested. Regardless of the species, you’ll have to fill out a Fish and Wildlife form 3-177, Declaration for Importation or Exportation.

    Trophies may also be subject to inspection by the U.S. Department of Agriculture’s Animal and Plant Health Inspection Service (APHIS) for sanitary purposes. General guidelines for importing trophies can be found in APHIS’s publication Traveler’s Tips. Contact USDA-APHIS-PPQ, Permit Unit, 4700 River Road, Unit 133, Riverdale, MD 20737, call (301) 734-8645, or check the APHIS Web site at: http://www.aphis.usda.gov/.

    Also, federal regulations do not allow the importation of any species into a state with fish or wildlife laws that are more restrictive than federal laws. And if foreign laws were violated in the taking, sale, possession, or export to the United States of wild animals, those animals will not be allowed entry into the United States.

    Warning: There are many regulations, enforced by various agencies, governing the importation of animals and animal parts. Failure to comply with them could result in time-consuming delays in clearing your trophy through Customs. You should always call for guidance before you depart.

    Food Products

    You may bring bakery items and certain cheeses into the United States. APHIS publishes a booklet, Traveler’s Tips, that offers extensive information about bringing food products into the country. For more information, or for a copy of Traveler’s Tip, contact USDA-APHIS (see "Game and Hunting Trophies" section) or visit: http://www.aphis.usda.gov/travel/index.html

    Some imported foods are also subject to requirements of the

    Meats, Livestock and Poultry

    The regulations governing meat and meat products are very strict: you may not bring back fresh, dried, or canned meats or meat products from most foreign countries. Also, you may not bring in food products that have been prepared with meat.

    The regulations on importing meat and meat products change frequently because they are based on disease outbreaks in different areas of the world. APHIS, which regulates meats and meat products as well as fruits and vegetables, invites you to call for more information on importing meats. Contact USDA-APHIS Veterinary Services National Center for Import/Export (NCIE), 4700 River Road, Unit 40, Riverdale, MD 20737-1231; call (301) 734-7830; or visit: www.aphis.usda.gov/ncie.

    Fruits and Vegetables

    Bringing home fruits and vegetables can be quite troublesome. That apple you bought in the foreign airport just before boarding and then didn’t eat? Whether Customs will allow it into the United States depends on where you got it and where you’re going after you arrive in the United States. The same is true for those magnificent Mediterranean tomatoes. Fresh fruits and vegetables can carry plant pests or diseases into the United States.

    You may remember the Med fly hysteria of the late 1980s: Stories about crop damage caused by the Mediterranean fruit fly were in the papers for months. The state of California and the federal government together spent some $100 million to get rid of this pest. And the source of the outbreak? One traveler who brought home one contaminated piece of fruit.

    It’s best not to bring fresh fruits or vegetables into the United States. But if you plan to, call APHIS and get a copy of Traveler’s Tips, which lists what you can and can’t bring, and also items for which you’ll need a permit. (For contact information, see "Game and Hunting Trophies" section or visit: http://www.aphis.usda.gov/travel/.

    Plants

    The plants, cuttings, seeds, unprocessed plant products, and certain endangered species that are allowed into the United States require import permits; some are prohibited entirely. Threatened or endangered species that are permitted must have export permits from the country of origin.

    Every single plant or plant product must be declared to the Customs officer and must be presented for inspection, no matter how free of pests it appears to be. Address applications for import permits or requests for information to Quarantines, USDA-APHIS-PPQ, Federal Building, Room 632, 6505 Belcrest Road, Hyattsville, MD, 20782 phone (301) 734-8645, or visit: http://www.aphis.usda.gov/travel/.

    Medication

    Rule of thumb: When you go abroad, take the medicines you’ll need, no more, no less.

    Narcotics and certain other drugs with a high potential for abuse-Rohypnol, GHB, and Fen-Phen, to name a few-may not be brought into the United States, and there are severe penalties for trying to bring them in. If you need medicines that contain potentially addictive drugs or narcotics (e.g., some cough medicines, tranquilizers, sleeping pills, antidepressants, or stimulants), do the following:

    • Carry all drugs, medicinals, and similar products in their original containers.
    • Carry only the quantity that a person with that condition (e.g., chronic pain) would normally carry.
    • Carry a prescription or written statement from your physician that the medicinals are being used under a doctor's supervision and that they are necessary for your physical well-being while traveling.

    Warning: The Food and Drug Administration (FDA) prohibits the importation, by mail or in person, of fraudulent prescription and nonprescription drugs and medical devices. These include unorthodox "cures" for such medical conditions as cancer, AIDS, arthritis, or multiple sclerosis. Although such drugs or devices may be legal elsewhere, if the FDA has not approved them for use in the United States, they may not legally enter the country and will be confiscated if found, even if they were obtained under a foreign physician’s prescription.

    new federal ruling allows U.S. residents reentering the United States at international land borders to bring back, without a prescription, up to 50 dosage units of medications on the Drug Enforcement Agency's (DEA) controlled substances list, Schedules 2 through 5. You may bring in more than 50 units if you have a prescription written by a U.S.-licensed physician whom DEA has authorized to prescribe these medications.

    Please note that this rule applies only to medications that can be legally prescribed in the United States. You still can't bring back drugs or medications not permitted in the United States, such as anabolic steroids, laetrile, or heroin.

    If you are returning by a land border and you are bringing back medications that qualify under this rule, you must declare them. Also, they must be for your own personal use, and they must be in their original container. Finally, you should be aware that drug products not approved by the FDA may not be allowed under this rule. Such unapproved drugs are often of unknown quality, may have been manufactured under inferior conditions, and may not be as safe or effective as their U.S. counterparts, even when they have the same name. Take the generic drug diazepam, for example. It is manufactured in the United States, Canada, and Mexico as Valium. But it’s also sold in Canada under the names Neo-Calme and Rival, and in Mexico as Pacitran and Relazepam. Are all these brands equally effective or safe? Not necessarily.

    For specifics about DEA’s controlled substances list, call (202) 307-7977 or
    (202) 307-1000. For additional information about traveling with medication, contact your nearest FDA office or write Food and Drug Administration, Division of Import Operations and Policy, Room 12-8 (HFC-170), 5600 Fishers Lane, Rockville, MD 20857 or visit: http://www.fda.gov/ora/compliance_ref/rpm_new2/ch9pers.html

    Merchandise from Embargoed Countries

    The importation of goods from the following countries is generally prohibited under regulations administered by theOffice of Foreign Assets Control:Cuba, North Korea, Sudan, Yugoslavia (Serbia), Taliban, UNITA (Angola) Libya, Iraq, and Iran. These restrictions do not apply to informational materials such as pamphlets, books, tapes, films, or recordings.

    Authorization from the Office of Foreign Assets Control (OFAC), in the form of a license may be required to import merchandise from these countries to the U.S. Foreign visitors to the United States may be permitted to bring in small articles for personal use as accompanied baggage, depending upon the goods' country of origin.

    Travelers should be aware of certain travel restrictions that may apply to these countries. Because of the strict enforcement of these prohibitions, those anticipating foreign travel to any of the countries listed above would do well to check OFAC’s website at www.treas.gov/ofac or write in advance to the Office of Foreign Assets Control, Department of the Treasury, Washington, D.C. 20220, U.S.A.

    NOTE:As of April 28, 2000, the Office of Foreign Assets Control has removed some of the restrictions on imports from Iran. The new regulation now permits the importation of food items for human consumption and carpet and other textile floor coverings as well as carpets used as wall hangings.

    Pets

    If you plan to take your pet abroad or import one on your return, please get a copy of Customs booklet Pets, Wildlife, U.S. Customs. You should also check with state, county, and local authorities to learn if their restrictions and prohibitions on pets are more strict than federal requirements.

    Importing animals is closely regulated for public health reasons and also for the well-being of the animals. There are restrictions and prohibitions on bringing many species into the United States.

    Cats must be free of evidence of diseases communicable to humans when they are examined at the port of entry. If the cat does not seem to be in good health, the owner may have to pay for an additional examination by a licensed veterinarian.

    Dogs, too, must be free of evidence of diseases that could be communicable to humans. Puppies must be confined at a place of the owner's choosing until they are three months old; then they must be vaccinated against rabies. The puppy will then have to stay in confinement for another 30 days.

    Dogs older than three months must get a rabies vaccination at least 30 days before they come to the United States and must be accompanied by a valid rabies vaccination certificate if coming from a country that is not rabies-free. This certificate should identify the dog, show the date of vaccination and the date it expires (there are one-year and three-year vaccinations), and be signed by a licensed veterinarian. If the certificate does not have an expiration date, Customs will accept it as long as the dog was vaccinated 12 months or less before coming to the United States. Dogs coming from rabies-free countries do not have to be vaccinated.

    You may import birds as pets (but you may import only two parrots at a time) as long as you comply with APHIS requirements. These may include quarantining the birds at one of APHIS’s five facilities, at your expense. In some cases, you must make advance reservations at the quarantine facility. If you intend to import a bird, call the APHIS quarantine staff at (301) 734-8226 and request their packet, Importing a Bird into the United States. In any case, birds may only be imported through ports of entry where an APHIS vet is on duty. (Call ahead to ensure that the vet will be available. Some states are serviced by only one APHIS vet, and you may need to schedule your arrival to coincide with the vet’s presence at a particular port of entry.) APHIS charges a $16 fee for inspecting birds. Monkeys, apes, and other primates may not be imported. Contact USDA-APHIS Veterinary Services National Center for Import/Export (NCIE), 4700 River Road, Unit 40, Riverdale, MD 20737-1231; call (301) 734-7830; or visit www.aphis.usda.gov/ncie.

    Textiles and Clothings

    In general, there is no limit to how much fabric and clothing you can bring back as long as it is for your personal use, that is, for you or as gifts. (You may have to pay duty on it if you’ve exceeded your personal exemption, but the amount you may bring in is not limited.)

    Unaccompanied shipments (packages that are mailed or shipped), however, are subject to limitations on amount. The quantity limitations on clothing and textiles are called "quotas." In order to enter the United States, clothing and textiles may need to be accompanied by a document-you could think of it as a passport for fabrics-called a "visa." Sometimes, instead of a visa, an export license or certificate is required from the country that produced the clothing. A formal entry must be filed for all made-to-order suits from Hong Kong, no matter what their value, unless they accompany you. If you plan to get clothing or fabric on your trip and have it sent to you by mail or courier, check with Customs about quota and visa requirements before you travel.

    Money and Other Monetary Instruments

    You may bring into or take out of the country, including by mail, as much money as you wish. But if it’s more than $10,000, you’ll need to report it to Customs. Ask the Customs officer for the Currency Reporting Form (CF 4790). The penalties for not complying can be quite severe.

    "Money" means monetary instruments and includes U.S. or foreign coin currently in circulation, currency, traveler's checks in any form, money orders, and negotiable instruments or investment securities in bearer form.

    Travelling Back And Forth Across the Border

    If you cross the U.S. border into a foreign country and reenter the United States more than once in a short time, you might not want to use your personal exemption ($400 in this example) until you’ve returned to the United States for the last time. Here’s why:

    When you leave the United States, come back, leave again, and then come back again, all on the same trip, you can lose your Customs exemption, since you’ve technically violated the “once every 30 days” rule. So if you know that your trip will involve these so-called “swing-backs,” you can choose to save your personal exemption until the end of your trip.

    For example, say you go to Canada, buy a liter of liquor, reenter the United States, then go back to Canada and buy $500 worth of merchandise and more liquor. You would probably want to save your $400 exemption for those final purchases and not use it for that first liter of liquor. In this case, on your first swing-back, simply tell the Customs inspector that you want to pay duty on the liquor, even though you could bring it in duty-free. (If you did, you would lose the $400 exemption, since it’s only available to you once every 30 days.) In other words, all you have to do is tell the inspector that you want to pay duty the first (or second or third) time you come back to the United States if you know that you’ll be leaving again soon, buying goods or getting them as gifts, and then reentering before the 30 days are up. In such a case, you’re better off saving your exemption until the last time you reenter the United States.

    Photographic Film

    Customs will not examine film you bought abroad and are bringing back unless the Customs officer has reason to believe it contains prohibited material, such as child pornography.

    You won’t be charged duty on film bought in the United States and exposed abroad, whether it’s developed or not. But film you bought and developed abroad counts as a dutiable item.

    Customer Service Programs

    The Customs Service is expanding its methods of improving customer service to international travelers at major U.S. travel hubs. One method is having supervisory Customs inspectors, called passenger service representatives, available to travelers on a full-time basis at more than 20 international airports and some seaports that handle cruise ships. The representatives’ major purpose is to help travelers clear Customs.

    Photos of the passenger service reps are posted wherever the program is operating, so you can find them if you need assistance. If you have a concern or need help understanding Customs regulations and procedures, ask to speak with the passenger service rep on duty.

    The second initiative involves kiosks, the sort of automated booths you see in malls, banks, department stores, and airports. Customs Service kiosks are located at international airports.

    Think of them as automated passenger service reps: They’re self-service computers with a touch-screen display. All you have to do is type in your country of destination and the computer will print the information for you. The screen displays a telephone number to call for more information. The kiosks also have pockets with Customs pamphlets on a variety of topics of interest to travelers: regulations on transporting currency, agriculture and food items, medicines, and pets, to name just a few.

    Customs kiosks are located in the outbound passenger lounges at the following international airports: Atlanta; Boston; Charlotte, North Carolina; Chicago; Dallas/Ft. Worth; Detroit; Houston; JFK, New York; Los Angeles; Miami; Newark, New Jersey; Philadelphia; San Francisco; San Juan; and Washington/Dulles. More are planned.

    If you have any questions about Customs procedures, requirements, or policies regarding travelers, or if you have any complaints about treatment you have received from Customs inspectors or about your Customs processing, please contact

    Director, Passenger Programs
    U.S. Customs Service
    1300 Pennsylvania Avenue, NW
    Room 5.4D
    Washington, DC 20229