This guide offers Head Start staff training in how to prevent, or identify and respond to family crises in ways that can build resiliency in families. Following an introductory section, the guide presents four training modules. Each module details expected outcomes, key concepts, background information, learning activities, and next steps. Handouts are included for each module. Module One, "Preventing Family Crises," examines crisis prevention via a solution-focused approach. Module Two, "Assessing Family Crisis," prepares staff to recognize and assess families in a state of crisis. This section also explores the elements contributing to crises, the phases of crises, and the psychological effects of crises. Module Three, "Responding to Families in Crisis," focuses on crisis intervention and the role of Head Start staff in carrying out and supporting that process. Intervention techniques to defuse and resolve a crisis are explored. Module Four, "Dealing with Potentially Dangerous Situations," examines the issues of family and staff safety at a number of levels, along with strategies for dealing with challenging or threatening behaviors. The final sections include information on continuing professional development, activities that reinforce and expand staff skills, and resources for further information. (SD)